FAQ

Neat Nest FAQs

What is Neat Nest?

Neat Nest is a professional cleaning service dedicated to providing exceptional cleaning solutions for both homes and businesses. We prioritize customer satisfaction with our reliable, personalized, and detail-oriented approach.
What areas do you serve?

We serve Vancouver, Burnaby, Coquitlam, Ladner, Delta, Surrey. If you're unsure whether we cover your area, feel free to contact us!
What types of cleaning services do you offer?

We offer a variety of cleaning services, including: Residential cleaning (e.g., deep cleaning, regular upkeep) Commercial cleaning (e.g., offices, retail spaces) Move-in/move-out cleaning Post-construction cleaning Specialized services (e.g., carpet cleaning, window washing)
Do you bring your own cleaning supplies?

Yes, we provide all necessary cleaning supplies and equipment. If you have specific preferences or products you'd like us to use, let us know, and we’ll accommodate your request.
Are your cleaning products safe for pets and children?

Absolutely! We use eco-friendly, non-toxic cleaning products to ensure the safety of your family and pets.
How can Neat Nest help me with my cleaning needs?

Neat Nest offers professional cleaning services for both homes and businesses. Our dedicated team prioritizes customer satisfaction by providing reliable, personalized, and detail-oriented cleaning solutions tailored to your specific requirements.
How do I book a cleaning service with Neat Nest?

Booking is simple! You can schedule a service through our website, give us a call at [phone number], or email us at [email address].
How much do your cleaning services cost?

Pricing depends on the type of service, the size of the space, and the level of cleaning required. Contact us for a free estimate tailored to your needs.
Do you offer recurring cleaning services?

Yes, we provide one-time, weekly, bi-weekly, and monthly cleaning plans. Regular clients can also enjoy discounted rates.
What is your cancellation policy?

We require at least [insert time frame, e.g., 24 hours] notice for cancellations or rescheduling. Cancellations made within this time frame may incur a fee.
What happens if I’m not satisfied with the cleaning?

Your satisfaction is our top priority. If you're unhappy with any aspect of our service, let us know within [insert time frame, e.g., 24 hours], and we'll address the issue promptly.
Are you insured and bonded?

Yes, we are fully insured and bonded for your peace of mind.
Can I customize my cleaning service?

Absolutely! We tailor our cleaning plans to your specific needs. Let us know your preferences, and we’ll create a customized service just for you.
Do you clean during non-business hours?

Yes, we offer flexible scheduling, including evening and weekend appointments, to fit your needs.
Can I request the same cleaning professional for every visit?

Yes, we strive to provide consistency by assigning the same cleaning professional for recurring services whenever possible.

Billing & Pricing

Explore Our Service Packages

Accepted Payment Methods

At Neat Nest, we offer transparent billing and competitive pricing for our eco-friendly cleaning solutions. Discover the package that best fits your requirements and budget.

Cancellation Policy

We understand that plans can change. Learn about our cancellation policy and how we can assist you with any unforeseen adjustments to your cleaning schedule.

Satisfaction Guarantee

Our commitment to excellence is backed by our satisfaction guarantee. If you're not completely satisfied with our cleaning and facilities management services, let us know, and we'll make it right.